Kelly C. Gaggin teaches graduate and undergraduate courses in the public relations department including the public diplomacy and global communications joint degree program, offered in partnership with the Maxwell School of Citizenship and Public Affairs.
Gaggin has nearly 20 years of experience in corporate and agency environments encompassing a multitude of industries including: education, health care, technology, defense, nonprofit, tourism/hospitality and financial services/banking.
Her professional background and personal interest in world cultures motivate a research agenda rooted in exploring public relations and strategic communications as drivers of cross-cultural understanding and relationship-building with special attention to nonprofit organizations and the populations they serve.
A past president of the Central New York Chapter of the Public Relations Society of America (PRSA), Gaggin remains active as the current Public Relations Student Society of America (PRSSA) chapter liaison and professional adviser for both Syracuse University and SUNY College at Oswego, and is active on the PRSA Northeast District board of directors. She is a member of AEJMC and has earned the Accreditation in Public Relations (APR) credential.
In 2012, Gaggin was recognized with 40 Under Forty distinction for her career accomplishments and commitment to her community. She continues to serve her community through support of outreach initiatives and board memberships as well as lectures and programs sharing her expertise with community organizations.
Gaggin earned a Ph.D. in mass communications from Newhouse in 2020, and earned an M.S. in communications management, presenting her capstone research project "Great Expectations: Identifying Linkages between External Communications and the Propensity for Advocacy in K-12 School Districts." She completed her undergraduate study in business administration, marketing and economics at Le Moyne College in Syracuse.