NBC News speaks to Grygiel about social media tumble in customer satisfaction

August 2, 2018

Jennifer Grygiel, assistant professor of communications, was interviewed by NBC News for the article, "Facebook slips, Instagram drops, and Twitter tumbles in customer satisfaction survey."

"Overall, the satisfaction is lessening, but people are still engaging on them. Maybe not at the same rate, but it's been woven into the social fabric, so it's hard to just pull back and stop using them."

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